Customer Service and Investigations Officer (SWIFT/SEPA/BACS) - Permanent


Contract Type:


Recruiter Name:
Stephen Coffey


Customer Service and Investigations Officer (SWIFT/SEPA/BACS)
London - City
Contract (4 months initially)
Up to £175 per day (DOE)

Our client an international bank are currently seeking a Customer Service and Investigations Officer to join their Customer Management Services team in London on a contracting basis. 

Please only apply for this role if you have customer service experience with a strong understanding of SWIFT, CHAPS, SEPA and BACS.

Responsibilities of the Customer Service and Investigations Officer will include: 

  • Providing front line support to customers and employees. 
  • Approving customer e-banking payment templates. 
  • Providing daily Cash Management Services for the European and worldwide CMS customers, within the operations and administration department.
  • Create and update standing orders, direct debits etc
  • Contribute to the 'Continuous Improvement' process.  
  • Monitoring Nostro Accounts, processing MT191 claims.

Successful Customer Service and Investigations Officer will have: 

  • Previous experience within retail banking or payment processing. 
  • Strong understanding of SWIFT, CHAPS, SEPA and BACS. 
  • Customer service experience. 
  • Commitment and willingness to learn. 

Apply Now Request a callback Email us about this position

Share this page


Consultant's Name
Stephen Coffey

Industry Experience
I am a Senior Consultant at cer Financial with over 8 years of experience placing permanent and contract staff across 4 continents. I currently specialise in the recruitment of Qualified Finance staff alongside Project and Change management talent into the global Financial Services industry (examples include: Financial Control, Internal Audit, Product Control, Business Analysis and Project Managers). I have worked successfully across a number of industries including Banking, Management Consultancy, Technology and the Public Sector. With this experience I am able to provide detailed and comprehensive market knowledge and enjoy developing lasting relationships with both my clients and candidates.

Phone: 0207 626 6065
Email Consultant
Download VCard

View My Downloads