00355121

PROFILE:

As a dynamic and results-driven Human Resource Manager passionate about creating positive, inclusive, and high-performing work environments, I’ve honed my ability to align HR strategies with business goals, ensuring compliance with UK employment laws while driving organisational growth and success. I thrive on navigating complex HR challenges and take pride in my ability to connect with employees at all levels. Whether it's developing innovative talent acquisition platforms, implementing impactful diversity and inclusion initiatives, or managing employee relations to cultivate a culture of trust and collaboration, I am committed to driving positive organisational change. My approach to HR is strategic yet compassionate—I believe in developing solutions that benefit both the organisation and its people. With experience in launching new onboarding programmes that boost employee retention and refining recruitment processes to attract top talent more quickly, I’m always focused on driving efficiency and creating a lasting impact. I’m eager to leverage my experience, drive, and passion for people management to make a meaningful difference in any organisation I am part of.

SKILLS:

• Regulatory Compliance & Risk Management
• Strategic HR Leadership & Workforce Planning
• Talent Acquisition
• Employee Engagement & Retention Strategies
• Organisational Development & Integration
• Onboarding & Induction
• Diversity, Equity & Inclusion (EDI) Implementation HR Analytics & Data-Driven Decision Making
• Conflict Management
• Compliance Auditing & Documentation Oversight Succession Planning & Career Development
• Mentorship & Coaching
• Organisational Transformation
• Payroll & Employee Records Management Compensation & Benefits

CAREER HISTORY:

April 2022 – Present

Banking

Human Resource Manager

• Conducted extensive research on HR trends, regulatory updates, and industry best practices, ensuring that internal policies were aligned with corporate strategy while maintaining compliance with UK employment laws, international regulations, and industry standards.
• Managed Home Office audits by meticulously maintaining and organising right-to-work documentation for both local employees and expatriates, monitoring visa renewals, and ensuring full compliance with immigration and employment regulations to avoid legal risks and penalties.
• Developed and launched a new recruitment platform that streamlined candidate sourcing, improved applicant tracking, reduced the average time-to-hire by 30%, and led to a substantial increase in the quality and quantity of new hires in 2024, aligning talent acquisition with business goals.
• Led a comprehensive and structured onboarding and induction programme for new hires, improving employee integration, engagement, and retention by refining training materials, setting clear role expectations and providing ongoing support; also enhanced internship programmes with mentorship and career development opportunities.
• Successfully implemented and communicated the Prevention of Sexual Harassment and Equality, Diversity, and Inclusion (EDI) policies across all levels of the organisation, developing detailed guidelines, delivering mandatory training sessions, and building a work environment that promotes fairness, inclusivity, and respect.
• Acted as the primary point of contact for employee relations by addressing workplace concerns, resolving disputes through mediation, and facilitating open communication between employees and leadership; provided proactive advice on engagement strategies, conflict resolution, and promoting a positive work culture.
• Oversaw the management of payroll processing, employee records, benefits administration, and compliance with statutory requirements, introducing a comprehensive bereavement benefits programme to support employees during times of personal loss by offering both financial assistance and emotional support.
• Provided senior management with in-depth HR analytics, strategic insights, and detailed compliance reports, supporting data- driven decision-making on workforce planning, operational efficiency, and organisational growth; collaborated with leadership to identify talent gaps, mitigate risks, and align HR initiatives with overall business objectives.

April 2022 – December 2023

Banking

Corporate Banking Operation Manager

• Provided ongoing mentorship and guidance to junior staff, ensuring strict adherence to operational procedures, while proactively identifying areas for improvement, leading to a noticeable reduction in process inefficiencies and errors across the team.
• Conducted in-depth evaluations and assessments of corporate assets, compiling and presenting detailed reports for Senior Managers and HQ, offering insights into asset performance, risk factors, and potential opportunities that directly informed strategic decisions and investment strategies.
• Developed and nurtured strong, lasting relationships with customers by offering personalised financial advice, addressing complex banking needs, and consistently delivering tailored solutions, achieving improved customer satisfaction, retention, and long-term partnerships.
• Compiled and presented comprehensive monthly loan portfolio reports to HQ and Senior Managers, detailing asset status, trends, and risk assessments, which provided a clear overview of financial health and supported data-driven decision-making for asset management and portfolio strategy.
• Managed and developed a team of six members, establishing a collaborative, high-performance culture by setting clear expectations, providing constructive feedback, and delivering regular mentorship, which led to improved team cohesion, efficiency, and overall performance.
• Spearheaded the successful implementation of critical IT functionalities for the Corporate Banking team, collaborating with cross-functional teams to integrate new systems that streamlined banking operations, optimised data management, and improved overall process efficiency and service delivery.

July 2021 – March 2022

Emergency Services

Police Constable

• Worked proactively with diverse communities across London to maintain public order, ensuring the safety of individuals by tackling criminal activities, resolving conflicts, and strictly adhering to UK legislation and legal requirements, which contributed to reducing crime rates in the area.
• Led community crime prevention activities by engaging with local residents, businesses, and schools, identifying crime hotspots, and implementing strategies to deter criminal behaviour, working to strengthen relationships between law enforcement and the public.
• Responded rapidly to emergency situations, conducting thorough investigations at the scene, gathering evidence, speaking with witnesses, and collaborating with relevant teams to resolve incidents efficiently, ensuring the immediate safety of the public.
• Actively listened to and addressed community concerns, facilitating open communication channels, mediating conflicts, and resolving issues such as anti-social behaviour, which contributed to increasing public trust and promoted a safer environment.
• Assisted Senior Officers with legal proceedings by preparing detailed, accurate reports that adhered to legal protocols, ensuring evidence integrity and compliance with police standards, and contributing to successful legal outcomes.
• Prioritised the safety and welfare of vulnerable individuals, applying safeguarding procedures in cases of domestic violence, child protection, and mental health crises, while collaborating with external agencies to ensure appropriate care and support for at-risk individuals.

September 2017 – July 2021

Banking

Corporate Banking Assistant Manager

• Processed a high volume of complex transactions, including loan applications, account services, and corporate banking transactions, ensuring accuracy, compliance, and efficiency, which significantly contributed to the smooth operation of daily banking activities and enhanced customer satisfaction.
• Collaborated closely with corporate clients to assess their financial needs and provide customised banking solutions, offering expert advice on financial products, which strengthened client relationships, increased business retention, and led to greater customer loyalty.
• Monitored banking operations and procedures to ensure full compliance with regulatory requirements, internal policies, and industry standards, consistently identifying areas for improvement and minimising operational risks to protect the bank's integrity.
• Conducted in-depth credit analysis and risk assessments for loan approvals, reviewing financial statements, market conditions, and client histories, enabling informed decision-making that minimised risk and supported prudent lending practices.
• Maintained accurate and organised records for all corporate banking activities, ensuring proper documentation and data management in line with legal and regulatory requirements, which facilitated efficient audits and reporting.
• Provided training, mentorship, and ongoing support to junior staff and new hires, developing training materials, conducting onboarding sessions, and supporting a collaborative work environment that promoted continuous professional growth and a high level of team performance.

EDUCATION:

June 2025

CIPD Level 5 Associate Diploma in People Management | CIPD

2013 – 2016

BA (Hons) Global Business Management (Upper Second Class, 2:1) | University

References Available Upon Request

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