If you are interested in this candidate, please contact Simon Blau via email sblau@cerfinancial.co.uk or call on 0207 626 6065.

00322975

PROFILE:

A reliable and motivated individual with extensive understanding and experience in the management of client needs and services. Produces optimum quality data, performing restlessly to meet targets and to ensure client satisfaction. Experienced in the recruitment and retention of the customer base. Possesses great IT skills and holds diligent and advanced analytical and numerical skills. Works proficiently in deadline pressured environments with up most concern, flexibility, and agility. A proactive lone worker and team member with the ability to delegate and prioritise complex tasks.

KEY SKILLS:

• Excellent IT, software, and system skills
• Customer service and complaints management
• Clear and patient communicator with complex information
• Transaction management and transfers
• Account openings
• Excellent sales and negotiation skills
• Great understanding and delivery of KYC and AML protocols
• Develops solutions and opportunities to establish and strengthen FI relationships.
• Currency exchange
• Provides detailed training to staff and supports throughout.
• Digital, online and face to face technology and account resolutions
• Creative graphic designer of business branding

Languages: English and Turkish - Fluent

TECHNICAL SKILLS:

• Excellent IT, software, and system skills
• Customer service and complaints management
• Clear and patient communicator with complex information
• Transaction management and transfers
• Account openings#
• Excellent sales and negotiation skills
• Fluent languages: English and Turkish
• Great understanding and delivery of KYC and AML protocols.
• Develops solutions and opportunities to establish and strengthen FI relationships.
• Currency exchange
• Provides detailed training to staff and supports throughout.
• Digital, online and face to face technology and account resolutions
• Creative graphic designer of business branding

EDUCATION:

2014 – 2017: University

• B.A Degree in Graphic Communication Design

2012 – 2014: College

• BTEC Level 3 in Interactive Media
• Foundation Level Interactive Media

CERTIFICATES:

Acquired:

November 2022: University

Risk Management

Enrolled:

Expected December 2022

Project Management

Expected December 2022

Financial Accounting and Reporting

January 2023

Companies and Financial Accounting

CAREER EXPERIENCES:

December 2021 – Present

Banking

Credit Risk Officer

• Perform credit analysis for new clients applying for loans and mortgages oversight on creditworthiness, affordability and sustainability of underwriter’s decision whilst ensuring adherence to local and national policies, reporting any breaches and deviations.
• Experienced in Buy to Let, Overseas Mortgage, Secured and unsecured Loans
• Experienced in IT skills such as using company software’s to award clients with their approved loans/mortgages.
• Reviewing, maintaining, and recommending any changes to current client accounts
• Liaise with Team Leader, Branch Manager, Legal Team, and Financial Crime Unit to ensure that data accuracy and prioritization targets are reached.
• Participating in Credit Committee meetings. Organize and prepare client data such as credit score reports, credit history, client loan history and briefs.
• Tracking and monitoring Credit Committee decisions reporting exceptions and breaches

November 2019 – December 2021

Banking

Relationship Manager

• KYC and AML protocol compliance and management
• Face to face engagement in FI as a Retail Relationship Manager
• Focusing on account openings and monitoring, daily customer transactions and instructions which entails currency exchanges, transfers, FTD accounts.
• Primary focus on HNWI (High Net worth Individuals) which commonly leads to PEP (Politically Exposed Person)
• Consistently ensures protocol and procedure compliance for security and transparency.
• Customer advisory on personal and business financial development plans
• Ensuring bank targets and requirements are met in a timely manner.
• Customer complaints and relations liaison
• Till services involving customer instructions, cash withdrawals and deposits.
• Interdepartmental collaboration with Financial Crime Unit, Compliance, Operations, Accountancy, Treasury, and IT departments.
• Personal input and adjustment on the official website
• Created forms for customer mortgage applications, Loans, and Account Openings
• Personal collaboration with the head of Retail Banking, head of Financial Planning and the Branch Manager in joint projects in regard to Business and Brand Development

February 2019 - November 2019

Packaging Company

Graphic Designer

• Over 5 years of experience as a Graphic Designer and have worked as a Business and Brand developer, Printer and Designer
• I mainly focused on branding, packaging, and designing which always led to either face to face or remote business meetings to meet client needs.
• Web Site development, printing, videography, and photography are my key skills.

May 2017 - November 2017

Lighting Shop

Sales Advisor/Designer

• Designed posters, price labels and product labels, product guides and many more features.
• Exceptional sales advisor dealing with customer service requests and complaints.
• Involvement with major client sales meetings

September 2016 - February 2017

Fashion Store

Sales Advisor

• Style advisor role dealing with customers in a timely fashion offering resolutions to provide customer satisfaction.
• Handled cash and card transaction and directing stock and security checks.
• Store arrangement and sales and marketing management

June 2011 - April 2016

Store

Manager/Designer

• Family business of 18 years
• Ensured an early experience to business management at the age of 15 and lone working.
• I paid staff members their wages, ordered stock, settled agreements with wholesalers and designed all the elements such as price tags, posters, and product labels.
• Developed my own clothing line.

TRAINING:

• Anti-money laundering and countering terrorist financing
• Complying with sanctions
• Countering bribery and corruption
• Customer Due Diligence
• FATCA
• Fighting Frau
• Financial crime-The Basics
• MLRO The role of the Money Laundering Reporting Officer
• Money laundering and how you can prevent it.
• The Conduct Rules
• Whistleblowing with confidence

If you are interested in this candidate, please contact Simon Blau via email sblau@cerfinancial.co.uk or call on 0207 626 6065.

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