00165825

MSc, Scrum Master Training, PMP, PRINCE2 Practitioner, LSSGB

PROFILE:

Qualified Project Manager with 20 years’ experience of successfully leading large-scale global high-risk complex end to end Technology, Transformation Programmes, Workstreams and Regulatory Projects. A Leader with a track record of delivering results, collaborating with Clients and Business Partners at an executive and Board level to drive value, influence strategic functional decisions whilst applying innovative approaches to complex problem solving coupled with excellent communication at all levels including C- suite.

Experience gained across global businesses including Information Systems Technology, Financial Services, Rail, Construction and Energy Industries. A proactive and results driven person who utilises Scrum, Agile Project Management, PMP, Prince2, Lean Six Sigma (GB) and Consultancy methodologies to successfully deliver pragmatic solutions to Client’s challenges.

SKILLS:

• Programme, Workstream and Project Delivery, Reporting Plus Governance
• Regulatory Compliance
• Public, Private and on-Premises Cloud Infrastructure
• Cloud Automation
• Supplier/Client Relationship Management
• CAPEX & OPEX Budget Control up to $12mm
• Waterfall, and Agile Approaches
• Consultancy, Framework development & Roadmaps
• Leadership and Transformation
• Business Process Re-Engineering and Improvement
• Business, Quantitative and Qualitative Analysis
• Influencing and Negotiation
• Benefits Realisation
• C- Level Stakeholder Engagement and Management across multiple businesses
• Risk, Dependency, Release and Change Management
• IT Audit Management
• Root Cause Analysis, Issue & Problem Resolution
• Strategic & Critical Thinking
• Resource Management
• Coaching and Mentoring
• Simultaneous Management of Multiple Projects
• Global Virtual Matrix Team Management

TECHNICAL SKILLS:

• Jira, Confluence, Service Now, SharePoint Designing, Trello Board, Slack, Lync, Clarity, PlanView

CAREER HISTORY:

June 2024 – May 2025

Banking

Change Lead (London)

Led the implementation of a DORA framework that focuses on embedding a more robust and resilient approach to delivering digital capabilities across the Asset Manager for the bank.

Achievements:

• DIGITAL OPERATIONS RESILIENCE ACT (DORA): Programme Led DORA at the bank, coordinating and executing various operational resilience activities from the Article in preparation for EU regulatory changes. Collaborated with Cyber, Risk Management, Technology, Third Party, and Audit to oversee multiple enhancement initiatives from the DORA Articles across ICT Risk, Incident, Third Party and Threat Penetration Testing workstreams, plus produce Programme reports to Executive and Board level Committees. In addition, Led the incident management Workstream, focusing on implementing robust processes in alignment with DORA requirements, working with Business application teams, incident teams, and Legal Entity representatives to manage high severity incidents and regulatory reporting, achieving a mature incident management function and DORA compliance.
• ENTERPRISE PROCESS MANAGEMENT SYSTEM: Led the development and deployment of the Enterprise Process Management toolset across the bank. Collaborated with the team of Process owners to define process hierarchies and criticality as well as Architects and SMEs for toolset design, requirements gathering, development, and testing ensuring that DWS has a unified repository for all business processes.

March 2021 – July 2023

Banking

IT Project Manager (London)

Led multidisciplinary teams in delivering critical end-to-end IT Infrastructure Projects, collaborated with Global Enterprise Infrastructure Platform Architects and SMEs and implemented effective Programme and Project governance, resulting in successful delivery as well as provided Asset and Inventory Management consultancy to the Global Telecoms Platform.

Achievements:

• NEXT GENERATION TELECOMS ASSET MANAGEMENT TRANSFORMATION: Collaborated as part of Taste of the Top with the Telecoms Platform SMEs to design the Telecoms Asset Management Strategy and deliver a comprehensive study in six months, documenting inventory and asset management processes, identifying gaps such as lack of native API functionality, tooling and process optimisation and collaborating with Procurement on RFI documentation for commercial tools. This will result into Increased infrastructure and service delivery efficiency upon toolset deployment, streamlined processes plus a centralized team.
• UNSTRUCTURED DATA REMEDIATION: Led remediation of unstructured 5000 data shares on windows servers, managing a team of 4 Business Analysts and 6 Server Admins, collaborating and influencing the Tech leads to conduct in depth data analysis and agree remediation plans of migration to Teams, agreed storage or deletion. Worked closely with Legal and compliance teams to establish best practices for data management resulting in improved service availability, compliance, data governance, whilst managing £1.8MM budget.
• INFRASTRUCTURE AND SOFTWARE UPGRADE PROGRAMME: Led global upgrade of Sterling File Gateway Service Programme across multiple Countries, to document the design, infrastructure build, Migration planning and governance with £2.9MM budget in 7 months. managing 2 Project Managers, collaborating with SMEs and Solutions Architect resulting in enhanced security, reliability, scalability, speed, performance plus a reduction in unsupported software/hardware.

• WEB PRODUCT AUTOMATION AND ENHANCEMENT Led Global Agile teams across multiple Countries to upgrade and automate Middleware, Messaging Stacks, and Webtech products, plus standardize the demise process of these products in 8 months, applying Agile principles resulting in increased efficiency and improved product quality.

September 2017 – July 2020

Technology

IT Project Manager (London)

Led delivery of simultaneous Cloud solutions for, solving complex problems in end-to-end infrastructure programs across Cloud On-Premises and Off-Premises. Collaborated across teams to achieve successful outcomes, enhance operational efficiency and drive client satisfaction.

Achievements:

• CLOUD BUSINESS CONTINUITY: Led design and delivery of Cloud Citrix BigFix Infrastructure scaling via 2Factor authentication in 3 months for WPP business, enabling 600 Third-Party Deskside Engineers across EMEA and ASPAC to provide remote support during the Pandemic. Collaborated with a team of 25 onshore and offshore SMEs in requirements and work instruction documentation, design approval, infrastructure build, testing, user training, user on boarding and issue resolution resulting in 100% remote support capability plus increased business continuity.
• CLOUD INFRASTRUCTURE ROLL-OUT: Led the rapid end to end design, build and deployment of a secure, on-demand Citrix-based VDI with VDI infrastructure with Windows 11 across multiple Regions in 3 months, ensuring business continuity for over 75,000 WPP employees during the pandemic following their migration. Managed a team of 25, including Enterprise Architects on solution design and Onshore and offshore platform SMEs on building and testing, enabling uninterrupted client operations in North America, EMEA, and AsPac.
• CLOUD PROCESS RE-ENGINERING: Identified a Cloud Infrastructure Service Introduction process gap, developed and implemented a tactical structured process, collaborating with Project and Platform SMEs in investigating root cause thus reducing critical build escalations by 80% and decreasing infrastructure build risks.
• DIGITAL PLATFORM MIGRATION TO ON-PREM CLOUD: Successfully Programme managed the Secure Customer Authentication Infrastructure Platform Migration, building c.530 virtual servers, Datapower appliances, Luna LSM devices, and Database Infrastructure in the On-premise Cloud. Led and coached 6 Project Managers to deliver key milestones to plan for 10 RFS projects for the Programme, ensured progress, resolved issues, and improved governance with a £7.9 mm budget. Resulted in increased transactions and a secure payment platform.
• CLOUD AUTOMATION: Directed Programme Delivery of Cloud Automation Workstream strategy, implementing Automation Runbook toolset, vRA automation for IT Service Requests and development of 22 Chef cookbooks for infrastructure software products. Established programme governance, collaborated with cross-functional teams to translate Contractual deliverables into programme objectives, achieving cost saves for the bank.
• CLOUD APPLICATION MIGRATION: Provided Project Support for application cloud migration journey, agreeing scope, migration criteria, test strategy with the businesses, determining application health, working with Architects and SMEs to design and solution the applications onto cloud, identifying dependencies upstream and downstream applications as well as taking care of project governance to ensure successful migration onto the on-premises of hybrid cloud.
• AUDIT: Collaborated with 7 Functional Managers to identify and document process gaps, tracking remediation plans for closing within 2 months. Resulting into a successful Change the Bank audit, elimination of identified gaps and improved operations
• SECURITY: Led Global Privilege Access Management Major Risk Remediation Project, collaborating with Platform Teams to identify server vulnerabilities, implementing solutions to 1000+ servers and 400 static accounts not reporting to QRadar as well as managing capacity uplifts, mitigating risks resulting into improved privileged account security.

June 2014 – August 2017

Banking

IT Infrastructure Delivery Manager (London)

Led multidisciplinary teams in delivering critical end-to-end Infrastructure IT Projects for Transformation, Cyber Security, IT process Simplification, implementation of critical change to upstream and downstream systems for the bank as well as provided valuable Application Portfolio Management consultancy to the IT CIO

Achievements

• CONSULTANCY: Internally consulted for IT CIO, designed and implemented an Application Rationalization framework to streamline 900+ IT applications, identifying root-cause, consolidating inventories, creating central Application management team, influencing the sponsor to pursue recommendation such as migration to strategic tools, decommissioning of duplicate applications resulting in £972,837 cost savings in the first month.
• TUPE TRANSITION: Successfully led Day 1 Service Transition Programme, collaborating with Team Leads and Application Owners to ensure seamless transfer of c.1500 all Technology personnel. This was achieved with no business interruption through required account Access changes to IT Service Management and Procurement toolsets.
• CYBER SECURITY: Successfully delivered Oracle Identity Access Management Infrastructure build project, collaborating with Platform and Cyber Security teams. Built and installed software for 18 OIM ICF connector servers, enabling successful Recertification. Upgraded CloverETL Platform for seamless ACLs migration.
• ITSM M&A INTEGRATION: Successfully led migration of c.5000 HBOS Support personnel to the strategic Bank AXIS IT Service Management platform and processes. Collaborated with multiple business teams on ITSM Process changes, Data Migration between platforms to achieve smooth rollout, user testing, training and post-migration issue resolution resulting into a reduction in process complexity, enhanced customer experience and standard toolset and processes across the Bank’s ITSM teams.
• RESILIENCE: Led Workload Placement App and Core Infrastructure Study for Commercial Banking business, identifying DR gaps. Set up Resilience Programme projects for c.700 WAN, SAN, and backups servers, collaborating with cross-functional team to remediate the infrastructure and application single point of failure resulting in improved operational resilience.

December 2005 – April 2014

Banking

IT Senior Business Analyst/ Project Manager (London)

Led end-to-end delivery of global Technology Infrastructure and Asset Management projects in 167 countries across EMEA, North America, Asia Pacific, and Latin America. Collaborated with third-party suppliers, ensuring successful project completion and optimized technology operations worldwide.

Achievements:

• IT ASSET MANAGEMENT TRANSFORMATION: Led Technology Asset Management Programmes across four regions by introducing streamlined processes, toolset standardization, documenting global Inventory toolset requirements, reviewing and consolidation of Software and hardware inventories. Achieved cost savings, reduced Asset Footprint and introduced Technology Assets as a Service.
• INFRASTRUCTURE: Successfully led various global complex technology projects collaborating with cross-functional teams to deliver infrastructure builds, hardware refreshes, data migrations, application upgrades, and deployments. Delivered on time with enhanced operational efficiency and technology capabilities plus improved business performance.
• PLATFORM MIGRATION: Successfully delivered End to End Windows 7 Citrix and VMware (VDI) infrastructure design, build plus migrations to Office 2010 and Win7 for 15,000 users across EMEA. Oversaw $12M budget, collaborating with cross-functional teams across the Region, 3rd Party VMware Vendors, resulting in seamless implementation ensuring enhanced productivity and user satisfaction
• 3rd PARTY SUPPLIERS: Collaborated with key vendors including Accenture, IBM, Microsoft, Oracle, HP, SCC, Computer Centre, Cable and wireless, BT, Cisco and others, ensuring timely and cost-effective project delivery. Strengthened stakeholder relationships, resulting in successful project completion within established timeframes and budgets.

QUALIFICATIONS:

University of Liverpool

MSc (Credit) Project Management

Institute of IMIS

HND Management of Information Systems

PROFESSIONAL DEVELOPMENT:

• Agile Centre Certified Scrum Master- Awaiting Exams
• PMI Project Management Professional l(PMP)
• QA Lean Six Sigma Green Belt
• APMG PRINCE2 Practitioner
• BCS Business Analysis Essentials and Requirements Engineering
• BCS IT Service Management (ITIL)- Foundation