00224344

PROFILE:

• I am a focused Senior Operations Associate, with strong attention to detail and excellent time management skills. I have over 18 years of experience in the banking industry in the UK. I am multilingual: English (Fluent), Portuguese (Native) and Spanish (Reading).
• Throughout my professional career I have consistently delivered high quality banking services in fast-paced, high pressure, business environments. Collaborated effectively to get “things” done with a great attention to details and I had built and nurtured strong relationships over the years.
• I had the responsibility for supervising the Credit Department, I deputised for my manager over 8 months when we upgraded our payments systems and also in other absence such as holidays and others.
• The gap in my employment history was due firstly to redundancy in July 2017 and secondly maternity leave.
• I am looking forward for new challenges and opportunities for my growth and development and advancing my career.

Summary of qualification:

• Carried out all the daily Operations of the Treasury/Settlements Department (UK, European, Emerging Market).
• Deputised the Operations Manager and coaching Cross-training.
• Extensive knowledge and experience of using Money Market (MM), Foreign Exchange (FX, FXO) & Derivatives and Payments via STP (Straight-through processing), CHAPS and SWIFT ALLIANCE.
• Highly competent working with numerical data, achieving a consistently high degree of accuracy.
• Efficient and productive in working in fast-paced office environments as a key team player.
• Demonstrated problem solving and conflict resolution skills.
• Expert in monitoring and handling the transfer of large sums of money to and from external banking partners.

CAREER HISTORY:

July 2022 – Present

Banking

Treasury Operations Associate

• Effectively managing the processing of MM trades (OBS System) and FX trades (FOX System) for London and European branches, ensuring seamless transitions and optimal portfolio liquidity.
• Ensuring MM/FX transactions are processed in accordance with FO and client’s instructions.
• Checking and booking MM trades as per Reuters / Bloomberg and if necessary, investigating any discrepancies with FO.
• Systematically checking and accurately inputting New Metal trades into the database, ensuring precision in recording trade details and inputting the required SWIFT messages in SAA.
• Checking and ensuring Daily Task Checklist have been completed.
• Consistently ensuring outgoing payments has been acknowledged as per cut-off time, including exotics payments.
• Preparing, checking, and sending MM Withholding Tax Certificate for all required European Customers.
• Processing in SAA the Interbank transfers request sent by FO, and when is necessary also verifying Swift Messages.
• Inputting internal account entries in Sanches Profile.
• Checking and sending BAU reports (Daily Dairy, Summary Reconciliation, Cancel & Correct, PayCheck, RUB Netting) and investigating any discrepancies beforehand of the timeline checklist.
• Conducting daily reconciliations in NOAH to verify the accuracy of accounting entries (DDA and General Ledger) promptly addressing any discrepancies to keep data integrity.
• Ensuring all downstream system links are actively checked intra-day and end day.
• When is necessary checking if trades confirmation is matched in Corona matching system.
• Timely escalation of issues with documentation where necessary and follow through to resolution.
• Ensuring desktop procedures and checklist are actively maintained and updated.
• Ensuring daily department checklist is checked and completed.
• Conducting regular cross-training sessions to share knowledge and expertise among team members and new members.

January 2022 - April 2022

Banking

Senior Settlements Analyst

• Ensuring timely settlements and confirmations all the new and maturing trades for MM, FX, Bonds, CD’s, Cross CCY Swaps.
• Processing of manual Swift messages required for the settlements of the trade or cash funding.
• Monitoring and management of Swift, TLM, CLS and Murex queues for any exceptions, querying and escalating outstanding.
• Ensuring the accurate monitoring, management and reporting of currency Nostro positions to relevant stakeholders.
• Producing opening positions, for overdrawn or long balances. Including any position sheet adjustments from Loans and Payment Department.
• Investigating and reconciliation of cash entries, outstanding trade confirmation and late trade settlements and non-receipt of funds.
• Ensuring that systems and processes within Treasury/ Settlements Operations are adhered to at all times.
• Making sure all payments have been sent out via swift for all new and maturing trades, and all cash flow has been processed.
• Running EOD reports.

July 2019 - January 2020

Banking

Customer Success Business Manager

• Analysing client data and reacting quickly to market changes and account changes that may impact the performance of the account, supporting the client at all times.
• Assisting in contract renewals and negotiations and provide input relating to implementation and product development requirements relating to account portfolio and/or market demands.
• Building relationships with and supporting new clients during the on-boarding process and beyond. Cooperating with multi-functional teams to optimise the sales and on-boarding process and work closely with operations and clients support teams to ensure the highest service levels across the business.
• Managing a portfolio of existing clients, working in a consultative manner to retain and grow account through deep client understanding and product knowledge.
• Optimising revenue through the creation of strong client relationships, be accountable for creating and delivering against strategic and tactical account plans.
• Serving as an internal expert on assigned accounts in addition to having a deep understanding of the competitive landscape, market dynamics and influences.
• Undertaking periodical account reviews and monitoring the commercial performance of each account within the assigned portfolio.

August 2017 - June 2019: Maternity Leave

March 2007 - July 2017

Banking

Senior Operations Associate

• Performed processing or authorising all treasury transactions FX (Forwards, Options, Spot, Future, FX Swaps) MM, Derivatives (from trade input and confirmations to settlement and failing/failed trade investigation).
• Dealing with all types of national and international Payments/FX Payments (including exotic currency) via SWIFT ALLIANCE (Manual) and via GPP (STP Straight-Through Processing) - (MT103/MT202- Inward and Outward).
• Constantly checked all the workflow queues to ensure transactions are dealt with in an efficient and timely manner as per cut off times.
• Continually monitored our NOSTRO position statements in GBP, EUR, USD and other currencies and reconciled with Treasury Department (Dealers). Ensured sufficient EOD LIQUIDITY.
• Processed all transaction types: FX, FXO, CD, NDF, CCIRS, IRS, FRN, Floating Rate Loans.
• Monitored and ensured all FX and MM deals are paired on Tram System and resolved any divergence immediately.
• Maintaining counterparts SSIs (Standard Settlements Instructions) when were necessary.
• Tracked and matched all MT910 SWIFT MESSAGES received against OBIEE Report and FlexCube (manually liqrol.
• MM contracts). Investigating any MT 910 not received on timely manner, if necessary, contacting the counterparts immediately.
• Monitored and made sure all deals are acknowledged in Siena System (Electronic Matching System), if occurred any mismatch or discrepancies investigated immediately.
• Monitored and released from the Sanction List in AML as per regulations, security standards and internal policies. Reported immediately potential hits to Compliance Department.
• Controlled all FX trades which are settled through CLS, investigated and SOLVED DISCREPANCIES.
• Checked OBIEE report against CLS Report and authorised CLS position at EOD.
• Verified all deal confirmations via SWIFT MT300, Reuter, Email or Fax. If occurred any discrepancies, investigating and if is necessary chasing the counterparts immediately via phone, email, or SWIFT message MT399.
• Verified and authorised customers Bill Collections and Cheque Collections, Funds Transfer, Treasury, Futures Contract Prices, Internal Entries, Charges Payments.
• Investigated immediately and solved outstanding items from the Accounts Department.
• Reconciled and Paid monthly BROKERAGE fees.
• Prepared KPI report and AUDIT documentation as per request.
• UAT testing (payments) to validate if the new software were working as per the specifications defined.
• Ensured EOD report from Siena (Front Office) agrees with FlexCube (Back Office).

January 2006 - February 2007

Operations Associate

• Inputted manual inwards/outwards payments (MT103/MT202) via Swift Alliance and Flexcube (payment system) and manual payments for deals made by the Treasury Area, including FX, MM, FRA, SWAP, and NDF.
• Inputted of new Financial Futures deals and inputting daily prices. Checking amounts against statements and investigating discrepancies.
• Monitored Central Bank accounts, processed large amount payments in many currencies and investigated discrepancies.
• Updated and agreed products daily for revaluation purposes included Financial Futures.
• Initiated transfers between NOSTRO account to maintain a square position.
• Inputted of Journal Entries.
• Obtained payment information for MT191 charges.
• Ensured all end-of-day reports are prepared and authorised by the Assistant/Settlements Manager.
• Processed and maintained all payment types (received and remitted), Bills for Collection (BCs) and Cheques for Collection (CCs) handled by the branch, ensuring proper charge of commissions, as applicable.
• Processed unpaid BACS debits/credits.

December 2005 - January 2006

Personal Assistant

• Planned and supervised all personal travel arrangements including air/ground travel and accommodations.
• Maintained and managed activities, commitments, and deliveries.
• Organised external/internal meetings, attended those meetings and taking minutes.

February 2001 - October 2003

Banking

Credit Analyst Supervisor

• Credit analysis, customer base, negotiations.
• Assessed and authored loan applications.
• Established criteria for approval to increased credit according to company policies.
• Guaranteed the operational processes of the credit, to ensure compliance with established goals.
• Mobilised and trained the team for the best customer service.
• Commercial supervision diagnosed and proposed alternatives to improve performance results.
• Monitored the competition.
• Carried out performance reviews.

EDUCATION:

University: BSc in Business Administration

ACCOMPLISHMENTS:

• First Aid Course.
• DL (Development & Leadership) at INEXH.
• NPL Practitioner (Nero-Linguistic Programming) at INEXH

TECHNICAL SKILLS:

• OBS Global
• Portal
• NOAH
• CORONA - Comfort
• CFO - CLS
• SWIFT - SAA
• Retinitis DT Analyser
• FOX
• Sanches Profile
• Montran JGPS
• TLM
• FlexCube
• Lotus Notes
• OFAC
• Open TBO
• ClearstreamXAct
• LSC Client
• Marketiwire
• MUREX
• TRAM
• GPP (Global Pay Plus)
• FINASTRA
• SIENA
• MIDAS
• PayControl
• OUTLOOK
• OBIEE Reports
• SISBB
• PipeDrive
• BLOOMBERG
• Microsoft Software
• Q-Data
• Slack

INTESRESTS:

• Yoga
• Gardening
• Community involvement
• Volleyball
• Travelling
• Family/Friends time
• Cooking
• Reading
• Music (listening, dancing)

To view other CV's please click here.