Applications Support Analyst / Associate
City of London
Hybrid working (2/3 split)
Contract
£392 per day (via umbrella)
cer Financial are working alongside an international bank who are based in the City of London. They are seeking an Applications Support Analyst/ Associate to work with them on a contract.
The responsibilities of the Applications Support Analyst/ Associate will include:
- Responsible for the application for Exceptions and Investigations in the EMEA region. The incumbent application is Sungard Investigations.
- Responsible for the application for automated payment message repair. ACE Pelican automated toolkit is the application used.
- Manage projects involving these two applications including vendor relationships.
- Manage changes/upgrades impacting these applications including documentation.
- Liaise with stakeholder business teams to help manage the applications to achieve business goals.
- Communicate with colleagues based in New York to align plans and ideas with EMEA. Both regions use the same applications but have their own usage and challenges.
- Working within the Payments & Compliance Application Support Team, this role with be responsible for support the delivery of IT change for the Banks across the EMEA region. Working closely with each of the IT teams and functions, the role will require engagement with senior management and key stakeholders.
The successful Applications Support Analyst/ Associate will have:
- Understanding of Payments and/or Compliance business areas.
- Experience in working with a complex matrix of business SMEs & IT teams.
- Experience of working at a senior level in a customer facing role.