Operations Supervisor
City of London
Permanent
£50,000 - £60,000
cer Financial are working alongside an international bank, who are based in the City of London. They are seeking an Operations Supervisor to work with them on a permanent basis.
The responsibilities of the Operations Supervisor will include:
- Ensure operations comply with bank policies, regulations, and best practices
- Deliver consistently high-quality customer service
- Process client data, transactions, and cashiering activities
- Manage customer onboarding, account opening, cards, and online banking
- Support team with a flexible, responsible, and proactive approach
- Complete transactions accurately and within deadlines
- Ensure loan drawdown conditions are met in coordination with Credit Risk
- Set up approved credit facilities on core systems
- Maintain limits for trading, customers, counterparties, and settlements
- Escalate risks to management and report through proper channels
- Manage Treasury counterparties as required
- Support and deliver project-related tasks on time
- Process loans, deposits, rollovers, renewals, and repayments per procedures
- Maintain and update customer mandates
- Review and update operations procedures and desk instructions
- Investigate and resolve queries/discrepancies; maintain logs and evidence
- Ensure all transactions comply with risk controls, AML, and compliance requirements
- Escalate risks/issues to relevant stakeholders promptly
- Stay up to date with regulatory requirements and changes
- Maintain high processing accuracy with minimal errors or complaints
- Adhere to bank policies, procedures, and product knowledge standards
- Support reporting/MI production for management
- Complete additional tasks as assigned by line manager
- Comply with regulatory obligations, training, and reporting of breaches
- Support operational resilience, training, and incident response
The candidate will have:
- Degree-level education or equivalent experience in banking/financial services
- Minimum 5 years’ banking experience
- Strong understanding of banking operations and processes
- Proficient in banking technology
- Knowledge of Equation Banking system (advantageous)
- Keeps up to date with new banking products